Politique de remboursement
CAN I RETURN THE ITEMS IF I DON'T LIKE THEM?
Yes, you can return the items within 14 days of receiving them for an exchange or store credit. All goods must be returned to us in the exact condition you received them including all packaging. Shipping costs are not refunded. Before returning any items, please contact our service department at firstname.lastname@example.org
The best quality control measures will be taking place in order to guarantee that you receive our products in excellent condition, however since your order is being shipped to you from as far as the Middle-East, we suggest that you check your item(s) as soon as you receive it and notify us within ten (2) days of receipt in case you realize any irregularities or damages, as to ensure a hassle-free replacement. After this time window, we cannot accept the faulty item(s).
All returns must be made by courier companies and delivered to our headquarters. We reserve the right to refuse returns sent by post.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
WILL I GET A FULL REFUND?
NO REFUNDS - Once we receive the goods back in the original condition, we will issue a credit minus shipping charges. Any costs that we may incur for the returned goods will be deducted from the credit. No exceptions can be made to the 14-days return policy from the date of receiving. ALL SALE ITEMS ARE FINAL SALE.
WHAT IF I RECEIVE AN INCORRECT OR DAMAGED ITEM?
We’re sorry about that! If you have received a damaged or incorrect item, please contact email@example.com with a photo of the damage or incorrect item as well as your order number. We will be sure to rectify the situation as soon as possible!
CONSEQUENCES OF REVOCATION:
The customer is in charge of returning the product. In case of an effective return, both sides have to reverse their share in the state of receipt. Any product with visible wear and tear will not be exchanged. The customer has to pay the costs of return.
HOW CAN I RETURN ITEMS RECEIVED AS A GIFT?
Please email us at firstname.lastname@example.org with the purchaser’s full name and the names of the items you’d like to return. Items that are received as gifts are only eligible for an exchange or online credit.
We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.