I have purchased a pair of sunglasses to my bf a month ago, it was his favorite he showed it to me in their Instagram account, so I contacted the store in DIFC to gift it to him on his birthday, I mentioned to them that I want it as a surprise but he was in my house and the store manager and I had to actually plan the delivery, it was hilarious 😂, anyhow, the delivery man arrived and packaged it well so even when I pick it up my bf wouldn’t know what is this, he called me when he arrived and waited outside the building so I come down and hide the gift well (never seen such collaboration in my life) I went down picked it up and hide it well till his birthday. I can’t stress how smooth the communication was and how easy, they delivered it to me free of delivery charge, yet when he tried the sunglasses on they didn’t really suit his face, so he wanted to exchange them but he had an operation and had to stay in for sometime, the team was extra kind and made him an exception and still exchanged it to him. (Even tho he passed the deadline to exchange) They have niche brands so it could be a little bit expensive since it’s great quality, so they made me a payment plan. One thing I want to give 100/10 not just 10/10 is the communication. They are well trained, down to earth and actually helpful, I just want to thank you for the great experience I had with you and wanted to take the time and put my review online. In addition to this great service, the quality of the sunglasses is marvelous, my bf already has about 6 pairs of their sunglasses and since he got them he never looked anywhere else for sunglasses.
